Webinar technical support

Did you receive your post-purchase email?  A first important thing to think about is whether you received your confirmation email messages after making your purchase.  You should in fact have received two separate confirmation email messages — a first message within just a minute or so from our shopping cart system, and a second message within one business day from our webinar system.

If you did not receive both of the confirmation email messages, then consider the possibility that you might have mistyped your email address when you made your purchase.  If so, then you should contact us well in advance of the date of the webinar to see what it will take to update and correct your email message in the shopping cart system and in the webinar system.

Also consider the possibility that your spam filter might be blocking emails from our shopping cart.  Most emails from our shopping cart have a return address of “shop5@oppedahl.com”.

Also consider the possibility that your spam filter might be blocking emails from our webinar system.  Most emails from our webinar system have a return address of “customercare@gotowebinar.com”.  Some emails from our webinar system have a return address of “gtw4@oppedahl.com”.

Still another possibility is that in the past, maybe months or years ago, you may have told the webinar system that you do not wish to receive any more email messages from the webinar system.  If so, there is a way to reset this “no email” preference but it is not easy.

Technical support on the day of the program. Whenever we host a webinar, we receive frantic telephone calls on the day of the webinar from people who have problems. Usually the cause of the problem is something that we cannot help with in any way. Such causes include:

  • confusion about time zones
  • failure to download and print out the study materials and presentation slides ahead of time
  • failure to read any of the multiple email messages in which we explain how to download the study materials and presentations slides
  • failure to read any of the multiple email reminders in which we provide the link to use for logging in to the webinar
  • unfortunate email spam filter settings for the particular user
  • unfortunate firewall settings for the particular user’s computer
  • unfortunate office-wide email spam filter settings at the office of the particular user
  • unfortunate office-wide network firewall settings at the office of the particular user
  • wrongly trying to use a single webinar login ID at two or more computers or smart phones or tablets

Instead of waiting until the day of the webinar to place a frantic telephone call to our office, please plan ahead. Here are things that you can do to minimize problems on the day of the webinar:

  • Figure out the starting time of the webinar in your own time zone.
  • Read our emails. In the 24 hours preceding the webinar we will send you at least two reminder email messages containing instructions for downloading the study materials and presentation slides, and containing a reminder of the web link to be used for logging in at the webinar.
  • If you think you have not received the at least two reminder email messages during the 24 hours prior to the webinar, please check your spam filter settings.
  • Make sure you have planned which single computer or smart phone or tablet you will use for your webinar login. Do not try to use the same webinar login ID on two or more computers or smart phones or tablets — it won’t work.
  • Before the day of the webinar, please test your computer or smart phone or tablet by conducting a test webinar at https://support.logmeininc.com/gotomeeting . Do this test webinar on the exact same computer or smart phone or tablet that you plan to use on the day of the webinar. Make sure that the computer or smart phone or tablet that you are using for the test webinar is connected to the Internet for the test in exactly the same way that it will be connected to the Internet on the day of the webinar. This will help you to identify any unfortunate firewall settings on your computer or in your office network firewall. This will check that your computer or smart phone or tablet has everything required.
  • On the day of the webinar, log in at least ten minutes prior to the scheduled starting time.

For webinar technical support on the day of the program, please call our dedicated webinar technical support telephone number:  +1-303-653-9027.